The HWA Charter puts in place all those elements that are required in order to ensure that hot water products are supplied in a way that they meet the terms set out in the Charter Statement. The Charter receives widespread support from heating appliance manufacturers and the suppliers of related products. It is managed and promoted by the Hot Water Association (HWA).
The HWA Charter Statement requires that all members adhere to the following:
- To supply fit for purpose products clearly and honestly described
- To supply products that meet or exceed appropriate standards and building and water regulations
- To provide pre and post technical support
- To provide clear and consise warranty details to customers